Meet Your Customer Success Team Member – Jan Frick

Meet your Customer Success Team Member, Jan Frick! Jan joined iHire in October 2012 and has extensive experience providing top-notch customer service in a variety of industries. Learn more about Jan and what she loves most about being a part of the iHire team.

Where are you from originally?  

JF: Kendallville, IN

What is your favorite thing about your job?

JF: My favorite thing about my job is helping people. I love it when I get a call from a candidate who tells me they found a job, or an employer who found the right person to fill their open position!

In your opinion, what makes iHire different from other job boards/career platforms?

JF: Our great customer service sets us apart!  You can actually speak to a human being who is there to help you. That's pretty uncommon in our industry.

What did you do prior to working for iHire?

JF: I have worked in customer service for over 30 years. I started out and stayed in retail for about 10 years and then worked in manufacturing customer service for 17 years in the same position before coming to iHire.

What excites you about working in the recruiting, hiring, and/or job search space?

JF: I am excited to work for a company that has such a great team of people who all work together for a cause. We have so much talent in one place and we are always improving things to help employers and job seekers succeed!

What do you do in your free time?

JF: My husband and I love to ride our motorcycle when the weather is nice. We love to travel and explore new places. I also enjoy spending time with family, especially my grandchildren!

As a kid, what did you want to be when you grew up?

JF: I could never decide what career I wanted. I changed my mind a lot, but always knew I wanted to help people.

What’s your favorite movie and why?

JF: I love “feel good” movies. “Because of Winn-Dixie” and “Nell” are two of my favorites! MUST WATCH!

What’s the best piece of advice you would give a candidate who is not having any luck finding the right job?

JF: If you're looking for a job, make sure that you actually apply to every opportunity that interests you. Just posting your resume and making it searchable by employers is not enough. It is a good start, but you also need to actively apply.

Anything else you’d like to share? Fun facts?

JF: I love to play cards and board games and put puzzles together!